About
Numbers we measure, promises we put in writing.
Reserver.ca was founded in 2019 in the Laurentians. Today 90+ owners trust us with their chalet and we operate across all 17 Quebec administrative regions.
Our mission
Make short-term rental as simple for owners as it is for guests. No promises — measured results, published right in the owner portal.
Our commitments
- 01
Radical transparency on the numbers
- 02
15-minute average reply time to guests
- 03
No personal-use restrictions for owners
- 04
30-day cancellation, no penalty
The team
The people behind Reserver.ca
A permanent, Quebec-based team with on-the-ground supervisors in our hub regions — Laurentians, Charlevoix, Petite-Rivière-St-François.
Administration
Leadership, accounting and owner-facing direction.
Patrick Poulin
President
Co-founder of Reserver.ca (late 2018). Developer, trainer and coach for short-term / Airbnb chalet rentals at Immofacile; owner of multiple chalets and creative-financing expert. Since 2017 he’s been developing a 70+ lot project in Sainte-Adèle dedicated exclusively to short-term rentals (Chaletslocatifs.com).
Patrick Béland
VP, Technology & Marketing
Co-founder of Reserver.ca. Leads the technology platform, performance marketing and acquisition strategy. Former president of Micro-connexion (rural ISP) and CGI system administrator; short-term rental real-estate investor in Quebec and Costa Rica.
LinkedIn
Stéphanie Bessette
General Manager
General Manager at Reserver.ca. 20+ years of insurance-industry experience — customer service, vendor relations, training, recruiting, team and project management, acquisition integration. She leads the teams that keep guest stays running smoothly and coordinates the work between our teams and partners.
Gabriel Poulin
Deputy Director
Gabriel guides owners through onboarding, day-to-day management and optimization of their property. With a proactive approach and an eye for detail, he helps deliver an owner experience that’s simple, efficient and well supported.
Chantal Thibault
Accounting
Chantal handles accounting and financial follow-up on every file with rigor and professionalism. Organized and detail-oriented, she keeps operations reliable, deadlines met and internal teams well supported.
Customer support
The desk that answers guests and owners day to day.
Philip Decelles
Customer service team — Senior
A senior member of the customer service team, Philip plays a key role supporting owners and guests while helping coordinate day-to-day operations. His experience and proactive approach contribute to an experience that’s smooth, human and well supported.
Gavin Martin
Customer service team
With more than two years on the team, Gavin supports owners and guests day in and day out to keep the experience simple, human and efficient. Available, proactive and solution-oriented, he watches over every stay and delivers attentive service at every step.
Euan Martin
Customer service team
On the team for more than two years, Euan supports owners and guests with attentive listening and professionalism, keeping the experience smooth and reassuring. Tuned in to people’s needs and solution-oriented, he helps stays run smoothly day after day.
On-site supervision
Coordinating inspections and turnover at the properties.
Karine Davidson
Chalet division coordinator
Laurentides
At the heart of field operations, Karine coordinates the crews, inspections and chalet prep that keep our quality standards high. Her proactive approach and hands-on presence in the field keep stays running smoothly and guest experience worry-free.
Carol Cyr
Suites-sur-Lac coordinator
Lac-Supérieur
The coordination anchor of the Suites-sur-Lac division, Carol keeps operations running smoothly alongside our housekeeping and maintenance crews. Her organization and rigor keep properties well prepared and ready to welcome guests.
Verified reviews
What guests say after staying with us.
Automatically curated from the highest-rated guest reviews aggregated across Airbnb, Booking.com, Vrbo and our direct channel — 4,064 verified reviews in total.
“Always a relaxing time with plenty to do - sauna, fires, pool, and rare hilltop views of Lake Superior and the surrounding landscapes. Highly recommend.”
“Absolutely loved the place and will definitely be coming back! Jacynth was very responsive and kind. Her place is very clean , elegant and beautifully designed!”
“I had such a lovely stay at this cottage! The place was incredibly quiet, peaceful, and relaxing — exactly what I was looking for. Everything worked perfectly during my stay, and the cottage had all the amenities I neede…”
“Je suis vraiment contente ❤️😍”
Partner testimonials
The owners who trust us with their chalet.
Drawn straight from our partner program — no curation, no copy stitched together by our marketing team.
“Wow! I can’t say enough about the incredible service from the Reserver.ca team! They treated our vacation rental as if it were their own, making sure everything ran smoothly. Their fast responses to guests and their exceptional efficiency made our property a huge hit with travelers.”
“The Reserver.ca team is like magic! Our rental revenue exploded thanks to their brilliant pricing strategies and marketing skills. They brought in more travelers year-round, and we couldn’t be happier with the results!”
“Trustworthy and transparent — that’s the Reserver.ca team! I have complete confidence in their financial management. Their clear reports and efficiency reassure me. I know my investment is in good hands.”
“Before and after Covid, the Reserver.ca team lived up to their expertise — through the highs and the lows. Their innovative approach took our vacation management to new heights, with record rental revenue and delighted g…”
“Our property became a real attraction thanks to the Reserver.ca team’s photography and marketing skills. Their stunning listings and clever promotions brought in more bookings than we ever imagined.”
“Reserver.ca offers a turnkey management service that genuinely impressed me. Their professional approach and the care they show both guests and owners is much appreciated. Thanks to them, I’ve been able to manage my prop…”